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1️⃣ Please enter a valid phone number & email address so we can contact you quickly if there are any issues with your order.

2️⃣ Please double-check your shipping address, and if it’s an apartment or building, be sure to include the floor and room/apartment number to avoid delivery issues.

3️⃣Any special requests can be only left in the checkout notes when placing your order or emailed to us within 24 hours after placing your order.

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联系我们

Email：Pawpawdiyshop@outlook.com
Contact mumber：+86 150 8382 6921

常见问题解答

About return and exchange.

We accept order cancellations before the product is shipped.If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.All products are carefully inspected before shipping to ensure quality. If an item arrives damaged or defective, please contact our support team within 7 days of receipt with clear photos or videos, and we’ll be happy to assist with a replacement or refund according to our damage policy.

About order issues.

If you have any questions about the order you have purchased,please send an email t o Pawpawdiyshop@outlook.com,we will reply within 24 hours.After purchasing,please pay attention to the email information.If there is a shortage of goods or other problems,we will also contact you by email.

When will my package be shipped?

NO-video orders are expected to be shipped within 3-5 working days,video orders are expected to be shipped within 5-10 days.

How long does shipping take?

Under normal customs clearance,most ot our packages are delivered within 7-15 days,with the majority arriving around 10 days.

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